Dedicated to service: City’s Human Settlements Call Centre expanded
25 August 2024
The City Human Settlements Directorate’s Call Centre has increased its staffing to improve efficiency and enhance service delivery. The call centre agents within Human Settlements typically deal with approximately 30 000 enquiries per year, and the newly appointed call centre agents will significantly strengthen this service offering. The City’s Mayoral Committee Member for Human Settlements, Councillor Carl Pophaim, joined the new team and assisted with taking a few calls with the new call centre agents.
‘By strengthening and expanding our Human Settlements call centre team, we aim to significantly reduce waiting times, improve response and assisting times, as well as enhance overall customer satisfaction. We are confident that this expansion will help us meet the needs of many more residents and assist us in providing a greater level of service.
‘The team of experts are able to assist residents with public housing rental enquiries, rental relief, housing opportunity applications and registering on the City’s Housing Needs Database for affordable housing across the City.
‘We are excited about welcoming the new members to our team. Our teams are playing a critical role in ensuring vulnerable residents receive the assistance and information they need and we look forward to helping many more residents. Residents are encouraged to contact our call centre by contacting 021 444 0333,’ said Councillor Carl Pophaim.
The Call Centre assists residents with:
• Housing Needs Database information and applications
• Public housing rental assistance
• Title deeds (including historic title deeds) and housing opportunities
• Public housing maintenance and repair enquiries
• Other housing-related enquiries including emergencies
Contact the Human Settlements Call Centre on 021 444 0333
Monday to Friday between 07:30 and 16:30
See something? Say something!
Anonymous tip-offs:
Report suspicious behaviour to the City’s Public Emergency Communication Centre on 021 480 7700.
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Published by:
City of Cape Town, Media Office
